Kedves Profizmusra Vágyók!
vannak olyan helyzetek, amikor nem éppen jó híreket kell közölni, akár egy kollégával, beszállítóval vagy éppen a megrendelővel. Nagyon fontos a megszövegezése ezeknek, így most néhány példát olvashattok arra, hogy ezt szóban ill írásban hogyan kell megcsinálni. Ha ilyen helyzetekben vagy, találd meg a számodra hasznos kifejezéseket és hasznosítsd őket!
- I am afraid, I have got some bad news. We did not choose you for the position of department head. I had really hoped to give you the position but I got convinced that your interpersonal skills are not strong enough for you to be able to effectively deal with 20 people. I know this isn’t what you wanted to hear but I hope that you will find the position which best suits your abilities.
- I am sorry but we won’t be able to keep the deadlin due to unexpected technical problems that caused a major hold up. I know this isn’t what you want but the good news is that we will be able to restore production in a few days so the delay will be maximum a week.
- I am afraid I won’t be able to finish the report on time, I tried to do it but a lot of important details were missing , and it was the task of some other colleagues to deliver them. I understand how upset you must be but this was beyond my control.
- I regret to tell you that we cannot dispatch the items you ordered. Unfortunetely something has come up and the reserve stock had to go to our Hamburg plant. Would you consider an alternative solution?
- I am afraid that the situation did not work out the way we planned. There were some miscalculations at the design phase so the pipes have to be redesigned. Thus the project will be delayed. Please accept my apologies, I do wish the situation were different. If there is a silver line here , it is that the constructor will hire new staff to hurry up the implementation.
Ha levélben kell rossz hírt közölni, itt van néhány jótanács a következő oldalról:
Bad news is as much a part of business as balance sheets and finding new customers. It is the reality of business: not every transaction will go well.When delivering bad news to employees or customers, it is important to soften the blow as much as possible. Most bad news letters consist of three parts, with each part being a paragraph. The first paragraph is used to provide a positive feeling about the letter. The second paragraph presents the bad news. The third paragraph offers any alternatives or solutions that might be available to the reader.
Use the first paragraph to thank the reader. For example, if the reader was a job applicant that was not hired, the first sentence could state:
“Thank you for your application to XYZ. We had many qualified applicants and we gave your application careful consideration. As you are aware, there were only a handful of positions, therefore the hiring decision was that much more difficult.”
If the reader is a vendor whose services you will no longer be using, a sentence such as this could be generated:
“We have enjoyed a positive and profitable working relationship between [reader’s company name] and XYZ. Over the last ____ years, we have found your company to be a great help in fulfilling our clients’ needs. Your assistance has been invaluable.”
For a reader that applied for credit with your company, the first sentence could read:
“Thank you for your recent application for credit with us. We thoroughly reviewed your application and gave it careful consideration
Delivering bad news is akin to removing a Band-Aid. It is better to remove it with one steady motion. At this point, there is no reason to not to get straight to the point. Using the examples from above, the second paragraph could read something like this:
Job applicant: “Although we were impressed with your qualifications and skills, we have chosen a different candidate for the position.”
Vendor: “As you are aware, the economic climate is changing, and therefore we are forced to examine our current needs. Although we have enjoyed a successful working relationship in the past, we find that we are no longer in need of your services. This is no reflection of the quality of your goods — we are simply going in a different direction.”
Credit Application: “Unfortunately, we are unable to extend credit to you at this time.”
It is best not to explain more than you have to. That approach could be construed as adding insult to injury to the reader.
Offer any alternative, solutions or suggestions you might have. Again, using the examples above:
Job applicant: “We will keep your application on file for six months and contact you if it is a match for another position. We appreciate your interest in XYZ and wish you well on your job search. Feel free to visit our job board anytime.”
Vendor: “We greatly regret the ending of our working relationship. If the current situation changes, we will gladly contact your company in hopes of resuming our use of your services. We wish your company continued success.”
Credit Application: If in a few months you would like to reapply for credit, we would welcome the opportunity to review your application. Until then, best wishes.”
By giving the reader options, even though the reader is disappointed, it provides something to reach for in the future.
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